How can this scenario be prevented from occurring? How can you ensure that you have the right technology solution and right people on your team to accomplish the desired outcome?
Investing in technology doesn’t need to be a leap of faith. With careful planning and processes in place, one can avoid a lot of frustration and maximize the chances of the desired outcome.
Take the following steps before you start any technology implementation.
Determine your outcomes: Make a list of your desired outcomes. Visualize your practice workflow after implementing the solution. Is it simplifying your day, making you more productive, lowering your costs, enabling better communications with your patients, staff or business partners? Be clear on what you want the technology to do for you.
Research the market: The technology landscape is filled with vendors offering all kinds of solutions; each with their pros and cons. It can be overwhelming to sort through them. Regardless, you need to put the time in to the process. Taking a short cut at this point may lead to more time spent later fixing the mess.
Interview different vendors: Talk with different vendors. Clearly communicate your desired outcomes and ask specific questions on how their solution will address your need. Run actual workflow scenarios and see if the vendor can address that. Check out product demos. Ask about post implementation support. Find out if they have completed similar projects for other physician/dental practices that may be similar in size to your practice. Not all vendors are extremely familiar with HIPAA and state regulations. So hiring someone who has experience in the healthcare sector certainly will help. Ask for and check out their references.
I understand that this process can be time consuming. You may not have the time and expertise to deal with it. Consider engaging the services of a professional, who can help you select appropriate solutions, negotiate vendor contracts, chec and facilitate the implementation process. Knowing that you have someone looking out for your best interests will let you focus on your daily tasks and as well get the most of your technology investments.