In addition to the basics like having a clean facility and a caring, compassionate and competent staff, here are some surefire ways to get patients to like your healthcare or dental practice.
For new patients:
- Make it real easy for new patients to find your practice and contact you. Have a website that lists your address, hours of operation, telephone number and directions (google map) to your facility.
- Ask new patients to visit your website and learn more about your policies and procedures.
- On your website clearly outline what new patients need to do before their first visit. This should include what health insurance and financial forms they need to fill out and other relevant medical information your practice needs to have on file regarding the patient. Just letting them know what to expect makes them better prepared for the first visit and saves your staff time.
- Send an introductory welcome email to new patients detailing what they can expect on their first visit.
For all patients:
- Make all efforts to reduce the wait time. The patients’ time is as valuable as yours, so please respect it. No one likes to be kept waiting.
- If you are running way behind schedule, please inform the patient either by phone/text/email; whichever is the patients’ preferred mode of communication, not yours.
- If running real late, give the patient the option to reschedule at another convenient time.
- Reciprocally, make it clear to patients that they may lose their appointment slot if they do not show up on time.
- Set up a guest internet wi-fi for your patients. This can be easily set up in a HIPAA compliant manner. This will let the patients get some work done or just surf the net and make the wait-time seem smaller.
- Have a secure patient portal for communicating with patients. This can be used to answer patient questions, provide and receive patient forms, fulfill patient prescription refill requests etc.
- Have an online appointment calendar that allows patients to see and make appointments according to availability and convenience.
- Use tablets to speed up the patient check-in process. Wireless tablets connected to EMR’s not only capture patient information, but also check insurance eligibility and collect accurate copay before the doctor sees the patient. This streamlines the workflow and speeds up the whole process.
- Use mobile apps on tablets to educate patients about health issues or procedures via interactive diagrams or videos.