Physician practices and dental offices usually service their clients before they get paid from the insurance company. The only money your practice sees upfront from your patients is the insurance copay usually ranging from $15 to $35 depending on the patient’s plan. Almost all practices require patients to pay their copay before they see the provider. However, there are times when the practice is really busy and might miss collecting the copay. In some situations, the patient’s copay has increased, while your practice still has the old copay information on file. Now it is up to you to recover the difference. Additionally, the practice may have to bill patients later for services not covered under the patient’s health or dental plan. In case of some patients recovering that money could take a while. Missed copays and delayed or unpaid patient balances can really screw up the cash flow.
Imagine if your practice was able to verify insurance eligibility and collect accurate copays from every patient before being seen by a doctor. An automated patient check- in system is just the solution for your practice. Easy to use touch screen-tablet based systems can make the patient check-in process a lot easier. These tablets:
- Can guide the patient through the health and financial questionnaire, but also check insurance eligibility in real time, check for updated copay information and any outstanding balances from previous visits.
- Are equipped with credit card readers that can take patient payments right away. Your office staff can use the administrative dashboard to keep track of the patient flow in and out of the practice. No longer does your staff need to remember to take the copay.
- Save your staff from having potentially awkward conversations about outstanding balances with patients in the waiting room. This also saves the patients the embarrassment and allows them to make their payments privately.
These systems do not alter the practice workflow. In fact they optimize it. Your staff can be freed up to do other important work rather than spend time running credit cards through a machine. Investing in technology to make meaningful and beneficial changes to the practice work flow can improve productivity and increase profitability.